A lot of people have had their first real brush with Social Services during the current crisis, others have been navigating this bureaucratic labyrinth for years. Either way, there’s a lot of esoteric knowledge that goes into navigating the system: especially once something goes wrong.
Ana Melech is an Eligibility Worker – that means she’s responsible for determining who does or does not meet program requirements. She is also frequently a bearer of bad news: generally the denial of benefits. She’ll usually say that this is because the the applicant didn’t turn in some piece of paperwork or other. Whether they did or not is immaterial so long as she can convince them (and her colleagues) that they did not. Continue reading